Frequently Asked Questions
 
 
 Q: Has every product item in Cosmamedical.com passed the FDA regulation?
 
  A: Every product item that is required to be registered with FDA has already passed the FDA regulation.
 
 
 Q: What standards are applied to manufacturers of Cosma medical? Who is the certify body?
 
  A: Every manufacturer that deals with Cosma medical must pass the GMP standard which is certified by their FDA.
 
 
 Q: Is my personal information safe?                                        
 
  A: All personal information will be kept confidential.
 
 
 Q: How can I order the products? What forms of payment are accepted?
 
  A: You can either send us email to order your products or telephone us to order directly at 02-3671274-7 and we only accept cash on delivery (COD).
 
 
 Q: Can I cancel my order?
 
  A: You can cancel your order by calling our customer service at 02-3671209, 02-3671274-7. All cancellations must be received within 48 hours before the delivery date. Orders must be honored if received if cancellation notice is less than 48 hours before the delivery date.
 
 
 Q: How are items delivered and how soon will I get my order?
 
  A: Our truck will deliver the product to you on the day you arrange with the customer service staff. Normally, the whole process of delivery takes about 24 hours to deliver within Bangkok and 5 days to deliver to other province.
 
 Q: What is your return policy?
 
  A: Product return is not accepted unless it is damaged upon delivery. If that is the case then please tell the deliveryman to return the product. However, we will not accept product returns if you have tried or used the products.